# Welcome to Swept Support Follow the guided journey to launch Swept in just 5 focused days and keep your team confident through the first month. ## Just getting started? Follow the 5-day launch plan. Complete one milestone per day to import locations, invite your team, and run your first schedule. The timeline below walks you through every step. [Start My Guided Onboarding →](/content/resources/support#support-timeline/index.html) ## How we support you - In-app onboarding guides tailored to your package - Live chat with product experts ready to jump on a call - Video walkthroughs for every core workflow - Quick start checklists, templates, and training centers - Personalized how-to videos for complex requests **Support Hours:** Monday-Friday, 9 AM - 5 PM EST **Toll-free:** [1 855 710 2079](tel:18557102079) **Email:** [support@sweptworks.com](mailto:support@sweptworks.com) ⚡ Need help right now? We will jump on a call or record a personalized video to unblock you. [Email support@sweptworks.com →](mailto:support@sweptworks.com) ## Live training schedule ### 📅 Join our sessions **🆕 New customer training — Tuesdays** Getting started with Swept - Company settings setup - Location configuration - Team management essentials - Mobile app download - Creating your first schedule **💼 Office hours — Thursdays, 1-2 PM EST** Open Q&A and best practices - Ask anything about Swept - Workflow best practices - Where to find resources - Advanced feature guidance [View calendar & register →](/content//resources/support/training?hsLang=en/index.html) ## ⚡ Quick setup tools Import 50+ locations and your entire team in minutes. These templates map directly to your Week 1 milestones. [📍Bulk Import Locations GuideIncludes the latest CSV templates](https://knowledge.sweptworks.com/knowledge/bulk-import-locations-in-swept?hsLang=en) [👥Bulk-Add Team MembersUpload cleaners & supervisors in minutes](https://knowledge.sweptworks.com/knowledge/how-do-i-add-multiple-cleaners?hsLang=en) [📅Create & Manage ShiftsBuild and adjust schedules fast](https://knowledge.sweptworks.com/knowledge/create-and-manage-shifts?hsLang=en) [🗂️Assign Users to LocationsEnsure every shift shows for the right people](https://knowledge.sweptworks.com/knowledge/how-to-approve-users-to-locations-in-the-swept-web-app-and-swept-mobile-app?hsLang=en) ## 📱 Training toolkits & apps Share the Cleaner Training Portal on Day 5 so everyone is ready for go-live. [👷Cleaner Quick StartWhat is Swept?, Clocking in, Messaging, Viewing hours, Login help](/content/cleaner-quick-start-guide?hsLang=en/index.html) [💼Manager & Admin Quick StartSet up locations, Scheduling shifts, Managing time keeping for payroll](/content/manager-admin-quick-start-guide?hsLang=en/index.html) [📱Download iOS App](https://apps.apple.com/us/app/swept-mobile/id1049960164) [🤖Download Android App](https://play.google.com/store/apps/details?id=com.ionicframework.csmobile158773&pcampaignid=web_share) ### Sign up for live training Join weekly sessions with Swept specialists to keep your team sharp and on schedule. [See upcoming sessions →](/content/resources/support/training?hsLang=en/index.html) ## Your first month with Swept Work through each phase in order. The resources below line up with every milestone. 0 of 10 complete0% ### Day 1 • Sign in and explore Swept ✓Mark Day 1 • Sign in and explore Swept complete Confirm billing, log in, and take the guided tour. Watch the Getting Started video so you know where everything lives. [🔐 Create Your Swept Password & Sign In](https://knowledge.sweptworks.com/knowledge/new-user-create-password-and-login?hsLang=en) [⚙️ Set Up Company & Profile Settings](https://knowledge.sweptworks.com/knowledge/how-to-setup-company-and-profile-settings?hsLang=en) [🧭 Understand Swept User Roles](https://knowledge.sweptworks.com/knowledge/user-role-definitions?hsLang=en) ### Day 2 • Import locations ✓Mark Day 2 • Import locations complete Bulk import every location with geofencing, checklists, and inspection defaults to save hours of manual entry. [📍 Bulk Import Locations into Swept](https://knowledge.sweptworks.com/knowledge/bulk-import-locations-in-swept?hsLang=en) [🛰️ Set a Geofence at a Location](https://knowledge.sweptworks.com/knowledge/setup-geofence?hsLang=en) ### Day 3 • Add cleaners and supervisors ✓Mark Day 3 • Add cleaners and supervisors complete Use the team import template to assign roles, pins, and location access. Make sure supervisors are ready for inspections. [👥 Bulk-Add Team Members to Swept](https://knowledge.sweptworks.com/knowledge/how-do-i-add-multiple-cleaners?hsLang=en) [🗂️ Assign Users to Locations](https://knowledge.sweptworks.com/knowledge/how-to-approve-users-to-locations-in-the-swept-web-app-and-swept-mobile-app?hsLang=en) ### Day 4 • Build your first schedule ✓Mark Day 4 • Build your first schedule complete Publish the first week of shifts, assign cleaners, and set up coverage notifications before rolling out to the field. [📅 Create & Manage Shifts in Swept](https://knowledge.sweptworks.com/knowledge/create-and-manage-shifts?hsLang=en) [🕒 Set Up Travel Time Approvals](https://knowledge.sweptworks.com/knowledge/setup-travel-time-approvals?hsLang=en) [📲 Clock In & Out from the Mobile App](https://knowledge.sweptworks.com/knowledge/how-team-clocks-into-a-shift?hsLang=en) ### Day 5 • Train and launch your team ✓Mark Day 5 • Train and launch your team complete Share the cleaner and supervisor toolkits, confirm everyone has the mobile app, and celebrate launch day. [🚀 Onboard Your Cleaners Successfully](https://knowledge.sweptworks.com/knowledge/onboarding-your-cleaners-successfully?hsLang=en) [📡 Troubleshoot GPS Clock-Ins](https://knowledge.sweptworks.com/knowledge/gps-settings-for-cleaners-clock-in/out?hsLang=en) ### Week 2 • Go live with the field team ✓Mark Week 2 • Go live with the field team complete Cleaners clock in from the app, complete checklists, request supplies, and report issues at each location. [📲 Clock In & Out from the Mobile App](https://knowledge.sweptworks.com/knowledge/how-team-clocks-into-a-shift?hsLang=en) [🛒 Manage Suppliers & Supply Requests](https://knowledge.sweptworks.com/knowledge/manage-suppliers-and-supplies?hsLang=en) [📦 Import Supplies into Swept](https://knowledge.sweptworks.com/knowledge/how-do-i-import-supplies?hsLang=en) ### Supervisors keep quality high ✓Mark Supervisors keep quality high complete Supervisors adjust schedules, complete inspections, and resolve issues in real time to keep clients happy. [🧪 Start & Complete an Inspection](https://knowledge.sweptworks.com/knowledge/how-do-i-start-and-complete-an-inspection?hsLang=en) [✅ Checklist Result Report](https://knowledge.sweptworks.com/knowledge/checklist-result-report?hsLang=en) ### Managers monitor operations ✓Mark Managers monitor operations complete Review reporting dashboards, export payroll, and share wins with clients using Swept's communication tools. [📊 Understanding Time Entry Report](https://knowledge.sweptworks.com/knowledge/time-entry-report?hsLang=en) [💰 Approve Payroll with the Payroll Report](https://knowledge.sweptworks.com/knowledge/download-payroll-report?hsLang=en) [🚨 Monitor Offsite Clock-Ins & Outs](https://knowledge.sweptworks.com/knowledge/offsite-clock-in-report?hsLang=en) ### Weeks 3-4 • Invite your clients ✓Mark Weeks 3-4 • Invite your clients complete Once your team is confident, invite clients to the Swept portal for live updates, transparent communication, and better retention. [📣 Onboard Your Clients Successfully](https://knowledge.sweptworks.com/knowledge/onboarding-your-clients-successfully?hsLang=en) [✉️ Email Template to Introduce Clients](https://knowledge.sweptworks.com/knowledge/email-template-for-clients?hsLang=en) [💬 How Clients Use the Swept Portal](https://knowledge.sweptworks.com/knowledge/swept-client-portal?hsLang=en) ### Scale operations and optimize ✓Mark Scale operations and optimize complete Use supply requests, reporting, and advanced workflows to fine-tune every location and reduce manual busywork. [🛒 Manage Suppliers & Supply Requests](https://knowledge.sweptworks.com/knowledge/manage-suppliers-and-supplies?hsLang=en) [📊 Review Time Entry Summary by Cleaner](https://knowledge.sweptworks.com/knowledge/time-entry-summary-by-cleaner-report?hsLang=en) [📈 Analyze the Schedule Variance Report](https://knowledge.sweptworks.com/knowledge/schedule-variance-report?hsLang=en)