Welcome to Swept Support
Follow the guided journey to launch Swept in just 5 focused days and keep your team confident through the first month.
Just getting started? Follow the 5-day launch plan.
Complete one milestone per day to import locations, invite your team, and run your first schedule. The timeline below walks you through every step.
How we support you
- In-app onboarding guides tailored to your package
- Live chat with product experts ready to jump on a call
- Video walkthroughs for every core workflow
- Quick start checklists, templates, and training centers
- Personalized how-to videos for complex requests
Support Hours: Monday-Friday, 9 AM - 5 PM EST
Toll-free: 1 855 710 2079
Email: support@sweptworks.com
⚡ Need help right now? We will jump on a call or record a personalized video to unblock you.
Email support@sweptworks.com →
Live training schedule
📅 Join our sessions
🆕 New customer training — Tuesdays
Getting started with Swept
- Company settings setup
- Location configuration
- Team management essentials
- Mobile app download
- Creating your first schedule
💼 Office hours — Thursdays, 1-2 PM EST
Open Q&A and best practices
- Ask anything about Swept
- Workflow best practices
- Where to find resources
- Advanced feature guidance
⚡ Quick setup tools
Import 50+ locations and your entire team in minutes. These templates map directly to your Week 1 milestones.
📍Bulk Import Locations GuideIncludes the latest CSV templates 👥Bulk-Add Team MembersUpload cleaners & supervisors in minutes 📅Create & Manage ShiftsBuild and adjust schedules fast 🗂️Assign Users to LocationsEnsure every shift shows for the right people
📱 Training toolkits & apps
Share the Cleaner Training Portal on Day 5 so everyone is ready for go-live.
👷Cleaner Quick StartWhat is Swept?, Clocking in, Messaging, Viewing hours, Login help 💼Manager & Admin Quick StartSet up locations, Scheduling shifts, Managing time keeping for payroll
📱Download iOS App 🤖Download Android App
Sign up for live training
Join weekly sessions with Swept specialists to keep your team sharp and on schedule.
Your first month with Swept
Work through each phase in order. The resources below line up with every milestone.
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Day 1 • Sign in and explore Swept
✓Mark Day 1 • Sign in and explore Swept complete
Confirm billing, log in, and take the guided tour. Watch the Getting Started video so you know where everything lives.
🔐 Create Your Swept Password & Sign In ⚙️ Set Up Company & Profile Settings 🧭 Understand Swept User Roles
Day 2 • Import locations
✓Mark Day 2 • Import locations complete
Bulk import every location with geofencing, checklists, and inspection defaults to save hours of manual entry.
📍 Bulk Import Locations into Swept 🛰️ Set a Geofence at a Location
Day 3 • Add cleaners and supervisors
✓Mark Day 3 • Add cleaners and supervisors complete
Use the team import template to assign roles, pins, and location access. Make sure supervisors are ready for inspections.
👥 Bulk-Add Team Members to Swept 🗂️ Assign Users to Locations
Day 4 • Build your first schedule
✓Mark Day 4 • Build your first schedule complete
Publish the first week of shifts, assign cleaners, and set up coverage notifications before rolling out to the field.
📅 Create & Manage Shifts in Swept 🕒 Set Up Travel Time Approvals 📲 Clock In & Out from the Mobile App
Day 5 • Train and launch your team
✓Mark Day 5 • Train and launch your team complete
Share the cleaner and supervisor toolkits, confirm everyone has the mobile app, and celebrate launch day.
🚀 Onboard Your Cleaners Successfully 📡 Troubleshoot GPS Clock-Ins
Week 2 • Go live with the field team
✓Mark Week 2 • Go live with the field team complete
Cleaners clock in from the app, complete checklists, request supplies, and report issues at each location.
📲 Clock In & Out from the Mobile App 🛒 Manage Suppliers & Supply Requests 📦 Import Supplies into Swept
Supervisors keep quality high
✓Mark Supervisors keep quality high complete
Supervisors adjust schedules, complete inspections, and resolve issues in real time to keep clients happy.
🧪 Start & Complete an Inspection ✅ Checklist Result Report
Managers monitor operations
✓Mark Managers monitor operations complete
Review reporting dashboards, export payroll, and share wins with clients using Swept's communication tools.
📊 Understanding Time Entry Report 💰 Approve Payroll with the Payroll Report 🚨 Monitor Offsite Clock-Ins & Outs
Weeks 3-4 • Invite your clients
✓Mark Weeks 3-4 • Invite your clients complete
Once your team is confident, invite clients to the Swept portal for live updates, transparent communication, and better retention.
📣 Onboard Your Clients Successfully ✉️ Email Template to Introduce Clients 💬 How Clients Use the Swept Portal
Scale operations and optimize
✓Mark Scale operations and optimize complete
Use supply requests, reporting, and advanced workflows to fine-tune every location and reduce manual busywork.
🛒 Manage Suppliers & Supply Requests 📊 Review Time Entry Summary by Cleaner 📈 Analyze the Schedule Variance Report